GIO - Venus

Q: What type of driver's license is required?

A: A Class 5 or Class 7 Driver’s License is sufficient.

Q: What is the scooter's range?

A: The scooter can travel up to 70km on a single charge.

Q: Is a license plate necessary for the scooter?

A: Yes. Upon checkout, we'll provide all the documentation you need for obtaining a license plate:

1. Certificate of Origin (COO): This is included with your scooter and has been pre-filled with a valid VIN (Vehicle Identification Number).
2. Bill of Sale: This will be sent to your email, containing all of your pertinent information.
3. Odometer Statement: Also sent to your email, this is specific to the State you reside in and will be pre-filled.

Please bring these documents to your chosen insurance company to finalize the insurance and plating for your scooter. If you need assistance, feel free to call us at 1-855-907-4211 during our business hours (Mon to Fri, 9 am to 4 pm PST). Our team will gladly guide you through the process.

Q: Can I arrange a test ride?

A: Absolutely! Visit us at our GIO Scooter Vancouver Store located at 202 W Broadway, Vancouver, BC to arrange a test ride. Call (604) 695-7588 to arrange a test ride.

Q: What's the refund policy?

A: You can return the product within 30 days of purchase, provided it's in its original packaging and in new condition.

Q: What's the warranty?

A: Our LSM models come with a 2-year warranty, with 1 year for the battery. The warranty is limited to parts.

Q: Are there any rebates available?

A: Yes, you can receive rebates for our scooters through the BC Government Rebate program. The GIO Italia Ultra qualifies for up to $600, and the GIO G2000 Motorcycle for up to $1,155. There's also a Quebec Government Rebate of $500 available.